When I arrived they had no record of my payment. I think they made a "fake" phone call and then said you did not answer. They actually told me I should have made my reservation directly with the hotel. They made me put the total bill on my own credit card and then told me it was my problem to deal. Two days later I told them that I was a guest in their hotel and it was their responsiblity to settle the problem with the payment. Then they asked me if they could make a copy of the voucher. Then, it got taken care of. did not respond to me email request for help either. I am not happy having travelled 7,000 miles to a reservation with voucher that was not accepted.
When I arrived they had no record of my payment. I think they made a "fake" phone call and then said you did not answer. They actually told me I should have made my reservation directly with the hotel. They made me put the total bill on my own credit card and then told me it was my problem to deal. Two days later I told them that I was a guest in their hotel and it was their responsiblity to settle the problem with the payment. Then they asked me if they could make a copy of the voucher. Then, it got taken care of. did not respond to me email request for help either. I am not happy having travelled 7,000 miles to a reservation with voucher that was not accepted.
Good hotel for business traveler
9.0/10分
Convenience location
By Ong S.2012年04月18日
consider a decent hotel in nanshan area as many of taxi driver know this hotel. easy when getting a cab back. i'm facing some problem during check in whereby hotel never received the confirmation from agoda. however, the helpful manager help me to check in details and manage to check me into hotel smoothly. thump up for the manager services.
consider a decent hotel in nanshan area as many of taxi driver know this hotel. easy when getting a cab back. i'm facing some problem during check in whereby hotel never received the confirmation from agoda. however, the helpful manager help me to check in details and manage to check me into hotel smoothly. thump up for the manager services.
Good Location with Spacious Room
7.0/10分
Room are Nice
By Seeng H.2012年03月15日
room are nice, many services in the hotel including purchasing of air ticket, ferry ticket etc. location is very near many shopping area in shekou. also is near sea world in shekou. staff are professional and willing to help. easy to get transportation.
room are nice, many services in the hotel including purchasing of air ticket, ferry ticket etc. location is very near many shopping area in shekou. also is near sea world in shekou. staff are professional and willing to help. easy to get transportation.
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