we booked this hotel because of its proximity to shenzhen zoo and its lovely rooms and surroundings shown in the website. however, when we were shown to our room, we were greatly disappointed as it simply didn't look like a hotel room but rather a room in a hostel with dirts here and there. as our family wanted to have a quality relaxing time in the hotel, we asked for the room to be changed and it was duely handled, with an extra cost of course. i think such unpleasant situation could have been avoided if hotel guests were informed beforehand what kind of room they should expect with the price they pay. thank you.
we booked this hotel because of its proximity to shenzhen zoo and its lovely rooms and surroundings shown in the website. however, when we were shown to our room, we were greatly disappointed as it simply didn't look like a hotel room but rather a room in a hostel with dirts here and there. as our family wanted to have a quality relaxing time in the hotel, we asked for the room to be changed and it was duely handled, with an extra cost of course. i think such unpleasant situation could have been avoided if hotel guests were informed beforehand what kind of room they should expect with the price they pay. thank you.
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