Hotel side addressed that they couldn't find the invoice, my husband and I had to wait about 30min , I had to make a international call to the UK to customer service to solve the issue. The picture of the room I booked online was different catogery room from the hotel offered, I am afraid Hotel put the picture of their best room to misleading customer book their room but in the end they offer a lower standard room when we check in. However customer care paid the extra to this hotel to let us stay in the same room as the picture I booked online. There is a guy claimed that they have a lot of cockroach in their room when we were checking in, the front counter service people refused their request of changing room and accused customer that cockroach is brought in by customer, we were shocked, the service people are really lack of training.
Hotel side addressed that they couldn't find the invoice, my husband and I had to wait about 30min , I had to make a international call to the UK to customer service to solve the issue. The picture of the room I booked online was different catogery room from the hotel offered, I am afraid Hotel put the picture of their best room to misleading customer book their room but in the end they offer a lower standard room when we check in. However customer care paid the extra to this hotel to let us stay in the same room as the picture I booked online. There is a guy claimed that they have a lot of cockroach in their room when we were checking in, the front counter service people refused their request of changing room and accused customer that cockroach is brought in by customer, we were shocked, the service people are really lack of training.
Nice hotel
7.0/10分
Quiet neighborhood
By Dorr A.2012年07月01日
This hotel is a little too far from everything. Is a 40 min cab ride or 1 our using the subway. This place is good if you work in automotive industry, as you all important auto companys are in this district. The staff doesn't speak english but they will try to discover how they can help you, and usually they do.
This hotel is a little too far from everything. Is a 40 min cab ride or 1 our using the subway. This place is good if you work in automotive industry, as you all important auto companys are in this district. The staff doesn't speak english but they will try to discover how they can help you, and usually they do.
Far from Shanghai center and sightseeing
5.7/10分
Cheap
By Payton R.2012年06月22日
We had to change hotels upon arrival when discovering how far the Leifeng hotel is from everything. It claims to be close to the cultural and business center, this is false. Cab drivers estimated 30-40 minutes drive depending on traffic and 2 hours by public transportation. Very frustrating after long trip to have to find new accommodation on the spot.
We had to change hotels upon arrival when discovering how far the Leifeng hotel is from everything. It claims to be close to the cultural and business center, this is false. Cab drivers estimated 30-40 minutes drive depending on traffic and 2 hours by public transportation. Very frustrating after long trip to have to find new accommodation on the spot.
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