My husband and I paid for a hotel room for 6 nights, but were given a shabby room with wall-paper falling off! Our room was supposed to have hot spring which runs directly to our bath, but the water was only luke-warm which we found to be completely unacceptable. After rounds of negotiation with the manager and inspections by their staff, the problem couldn't be solved and we were reluctantly moved to another room which has a much better view and hot spring water in the bathroom.
My husband and I paid for a hotel room for 6 nights, but were given a shabby room with wall-paper falling off! Our room was supposed to have hot spring which runs directly to our bath, but the water was only luke-warm which we found to be completely unacceptable. After rounds of negotiation with the manager and inspections by their staff, the problem couldn't be solved and we were reluctantly moved to another room which has a much better view and hot spring water in the bathroom.
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